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How Can I Order?
You can place your order on the website by visiting our online store. For custom and personalized orders, kindly email us at Unlabeled@ophir.cc
Return Order To Store?
Due to the nature of our products - all items are handmade after your order has been placed, we do not accept returns except in rare cases of product defect in which we have a 7-days return policy, please contact us within 24 hours of receiving your order in cases of defect to be eligible for a return. We will request for images of the defect, if approved, we will provide details for the return. Eligible Items must be returned within 7 days of order receipt for store credit only, we do not offer cash refunds. Items must be returned in the original conditions and packages with tags intact. Items must not be worn, washed, dry-cleaned. You are responsible for any related shipping and custom fees for your return and we will cover the cost of the exchange to you. We advice that you use a tracking shipping system to ensure your return gets to us.
How Do I Cancel My Order?
Orders can be cancelled within 24h of your purchase for store credit only. We do not offer refunds. We will automatically reject any request that did not meet this requirement.
Where Is My Order?
Orders are processed and shipped with 20 - 25 business days. Upon shipping, you will receive a text notification from DHL and an email from us with your tracking information. You can also contact us with your order no. for timely updates
How Do I Know If My Order Went Through?
You will receive an email confirming your order as soon as your order is placed successfully.
Can I Change My Order?
We only accept order change request within 24 hours of your purchase. We will automatically reject any request for exchange after 24 hours of purchase.
How To Use Gift Cards?
We currently do not have gift cards available at this time.
What Is Your Return Policy?
Please visit our return page for our return policy
How Long Before I Receive My Order?
Orders are processed and shipped within 20-25 business days after purchase.